Request Codes are only necessary if you ownperpetual license software and need to request an activation codein order to manually activate software on a computer that doesnot have Internet access. Generating a request code is thefirst step of the process for manually activating yourAutodesk software.
Note: Request codes and manual activationare required only for perpetual license software. You need avalid serial number and product key in order togenerate a request code for your perpetual license software.You do not need a Request Code for subscription software or inorder to access your softwareonline using a serial number and product key.
Generating a Request Code with the Product ActivationWizard
You will only see the screens for generating a request code inthe product activation wizard if your computer is notconnected to the Internet. If your computer has an activeInternet connection, the software will assume you want to activateonline and it will not display the screens for a Request Code.
To generate a request code for manualactivation:
- Disable your Internet connection and launch your software.
This is an offline process. The screens below will onlyappear if your computer is not connected to theInternet.
- Click the Activate button on theFree Trial screen.
Note: Autodesk software products will operate on aFree Trial license until activated. If you purchased your softwareand didn't use it as a Free Trial, you still need to initiateactivation of your software from the Free Trial screen. Your screenmay look different depending on your product, but the processshould be similar for all supported products.
- Enter your Serial Number and Product Key and clickthe Next button.
- Select 'Request an activation code using an offline method' andclick the Next button.
Note: You will only receive this screen and optionif you are using a computer that has no active Internetconnection. If your computer is connected to the Internet, thesoftware will assume you want to activate automatically over theInternet and you will not see the screen for generating a requestcode.
Record the activation information provided.
Process the activation in one of the following ways:
- Click the Close button to exit thewizard and resume using your software in Free Trial mode.
Finding Stored Registration Information
Most products will generate an HTML file containing your requestcode and registration information when you install your Autodeskproduct using a valid serial number and product key.
Note: The registration file described below maynot be available for all products and platforms. If you cannot finda previously generated request code, please generate a new onefollowing the instructions above. See Activate Offline withActivation Code (Perpetual) for a complete description of theprocess for activating your software offline.
To find a Request Code saved on yourcomputer:
- Search for 'USRegInfo.html' on yourcomputer.
Note: The file's location and name will varydepending on your product and operating system. Here are examplesof typical locations for the registration information:- For Windows Systems:
C:ProgramDataAutodeskAdlmProductNameVersion_USRegInfo.html - For Mac Systems:
/Library/ApplicationSupport/Autodesk/Adlm/ProductNameVersion_USRegInfo.html
Don't see your request code?See:Can't find the html file for the request code
- Open the file with your product name and version in the filename.
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Newer versions of Autodesk products are activatedonline automatically. However, stand-alone perpetual licenseproducts (non-subscription) purchased in 2016 or earlier can beactivated manually offline. If you have an education license andmust be offline, you can also use this method to activate.
Typical reasons for manual activation of perpetual licensesoftware include:
- No internet access
- Upgraded or reinstalled operating system
- Changed request code
- Modified computer hardware
- Forced reactivation during troubleshooting
Notes About Manual Activation
This manual activation method should not be used bysubscribers: This manual activation workflow shouldonly be used by those witha stand-alone, perpetuallicense or by students or educators with astand-alone education license who do not have anactive internet connection. Do not use this method forsubscription software activation, which requires anactive internet connection. Using manual activation foranything other than stand-alone, perpetual licenses will causeunnecessary problems.
You need a valid serial number: You'll need avalid serial number and matching product key. Before starting, besure to findyour serial number and matching product key.
You need to generate a Request Code to get an ActivationCode: When you enter your serial number during offlineactivation, you receive a Request Code. You must supplyboth the Serial Number and Request Code to get an ActivationCode.
Contact Us for Assistance: If you receive an'Invalid Serial Number' error or encounter other issues withsoftware activation, please contact us for assistance.
- Self-service options: see Troubleshooting ActivationIssues.
- Education customers: contact Autodesk throughEducationCommunity Support Contact Us.
How to Activate Perpetual License Software Manually
Follow these three steps to complete the manual activationprocess:
1. Generate a Request Code
To generate a request code to activate yoursoftware:
Disable your Internet connection and launch your software tobegin this offline process. The screens below onlyappear if your computer is not connected to the Internet.
Click the Activate button on the FreeTrial screen.
Note: Autodesk software products operate on a FreeTrial license until activated. If you purchased your software anddidn't use it as a Free Trial, you still need to activate yoursoftware from the Free Trial screen.
Enter your Serial Number and Product Key.Click Next.
Select Request an activation code using an offlinemethod. Click Next.
Record the activation information provided.
You'll need your product name, serial number, product key, andrequest code to receivean activation code online or from a customer servicespecialist.
The request code shown is for example only.
- Click Close to resume using yoursoftware in Free Trial mode while the request is beingprocessed.
2. Request an Activation Code
To activate your software offline, complete an Activation Coderequest on a computer with Internet access.
To get an Activation Code now online:
Launch the Get Activation Code Popup.
Enter your contact information, serial number, email address ofthe purchaser or software administrator, and the request code yougenerated. All information is required to receive an offlineactivation code.
Copy your activation code and follow the procedure for manual activation.
3. Activate your Software Manually
After you receive your Activation Code, you can finish yoursoftware activation from the Free Trial screens.
To activate your software manually:
- Disable your Internet connection, start the software, and clickthe Activate button on the Free Trialscreen.
Note: You will only see manual activationscreens if you are using a computer that has no active Internetconnection.
Autodesk software products operate on a Free Trial license untilactivated. If you purchased your software and didn't use it as aFree Trial, you still need to activate your software from the FreeTrial screen.
Enter your Serial Number and Product Key.Click Next.
Select I have an activation code fromAutodesk and then enter the activation code inthe spaces provided. Click Next tocomplete manual activation.
Note: If you copy and paste the entireactivation code into the first field, the remaining fields areautomatically filled in. The code may not fill all thefields.
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